Scott Campbell Posts

SMB Customers know more—and demand more—than ever, which means solution providers need to have a greater understand of their customers’ experiences in order to be successful, said CompTIA’s Carolyn April, at ChannelCon in Las Vegas.

It takes creative thinking, perseverance and patience, but above all collaboration to turn smart cities visions into reality, Dominic Papa of the Phoenix-based Institute for Digital Progress, said during CompTIA’s 2019 ChannelCon in Las Vegas.

A solution provider’s ability to understand the buyer’s journey—and provide value at each step along the way—is critical to customer success in today’s market, according to CompTIA Channel Advisory Board members at ChannelCon 2019 in Las Vegas.

Recent CompTIA research confirms that creating a positive customer experience is a growing, strategic focus for many companies. But what’s the best way to engage with customers? There isn’t one answer, according to Channel Advisory Board members.

John Tippett, vice president of product, networking, at Datto, talks about the current state of the managed services space—where the opportunity lies and where MSPs need to focus—on a CompTIA Volley podcast with Carolyn April and Seth Robinson.

As an FBI investigator, Eric O’Neill developed a reputation for capturing some of the most sinister cybercriminals in the world, including Robert Hanssen, accused of selling secrets to Russia. The case was later turned into a Hollywood movie, “Breach,” starring Ryan Phillippe. On Aug. 6, O’Neill will speak at CompTIA ChannelCon 2019 in Las Vegas about his career, spies and cybersecurity today.

The business value of drone technologies is increasing, according to CompTIA’s new Drone Market report, but there are still a lot of myths and misconceptions about what drones do and how they do it. It’s a challenge that members of CompTIA’s Drone Advisory Council see every day.

There are plenty of reasons for solution providers to get excited about blockchain, but there’s also a lot to do before most can develop successful practices, according to members of CompTIA’s Blockchain Advisory Council.